Ticketing

Ticketing module is an internal helpdesk, where employees can raise tickets about any issue pertaining to software, hardware, admin etc. Status of tickets resolved/unresolved can be viewed from the dashboard, thereby helping the HR to effectively monitor the activities in the organization.

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KEY FEATURES


CREATING CATEGORIES

Creation of helpdesk categories and subcategories to raise ticket is extremely easy.

APPROVAL WORKFLOW

Single or multi-manager approval workflow can be configured for different categories.

CHAT

The help desk is enabled with chat functionality where the user can interact with the ticketing in-charge. History of chat is available for a quick review.

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