Ticketing System

Ticketing system is an internal helpdesk, where employees can raise tickets about any issue pertaining to software, hardware, admin etc. Status of tickets resolved/unresolved can be viewed from the dashboard in the ticketing software, thereby helping the HR to effectively monitor the activities in the organization.

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Key Features: Support ticket system


CREATING CATEGORIES

Creation of helpdesk categories and subcategories to raise ticket is extremely easy in the ticket management system.

APPROVAL WORKFLOW

Single or multi-manager approval workflow for support tickets can be configured for different categories.

CHAT

The help desk software is enabled with chat functionality where the user can interact with the ticketing in-charge. History of chat is available for a quick review in the system.

Testimonials for Wallet HR solutions

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