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Boosting Team Collaboration with Ticketing Management Systems

October 26, 2023
Boosting Team Collaboration with Ticketing Management Systems



In the ever-evolving world of HR management, it's imperative for businesses of all sizes and across various industries to stay ahead of the curve. This is where Wallet HR, a comprehensive HRMS software, comes to the rescue, offering a hire-to-retire solution. Among its myriad features, the Ticketing Management System is a standout feature that plays a pivotal role in enhancing team collaboration and resolving workplace issues efficiently.

Mapping Tickets to Specific Departments or Users

Wallet HR's Ticketing Management System empowers HR professionals and employees to streamline their communication by mapping tickets to specific departments or users. This feature ensures that every issue reaches the right set of eyes, reducing response time and preventing misunderstandings. By categorizing and assigning tickets accurately, businesses can enhance team collaboration by addressing concerns promptly.

Tailoring Timeliness for Efficient Ticket Resolution

Time is of the essence in resolving workplace issues. Wallet HR allows you to configure Turnaround Time (TAT) for each category and sub-category of ticket types. This feature ensures that urgent matters are prioritized, resulting in quicker resolutions and improved employee satisfaction. As a result, your team can focus on their core responsibilities with minimal disruptions.

Performance-Driven Incentives for Timely Ticket Resolution

Efficient ticket resolution isn't just about timely issue resolution; it can have a direct impact on your employees' appraisal and performance. Wallet HR's Performance Management Solution links ticket resolution within defined TAT to your employees' performance cycles. Timely ticket resolution reflects positively on their performance appraisal, motivating employees to resolve issues promptly and collaborate effectively.

Real-Time Collaboration for Swift Issue Resolution

The chat feature in Wallet HR's Ticketing Management System takes collaboration to the next level. It allows real-time conversations between users, department heads, and HR professionals, fostering quick information sharing and clarifications. This instant messaging functionality greatly enhances communication within the team, ensuring that everyone is on the same page.

Streamlining Complex Issue Handling

In today's dynamic work environments, many issues require the input of multiple stakeholders for resolution. Wallet HR enables the configuration of multi-level workflows, ensuring that complex issues are channeled appropriately. This feature streamlines the process of issue resolution, promoting team collaboration, and minimizing delays.

Generating Insightful Reports for Ticket Resolution Analysis

Managing tickets efficiently is a crucial part of HR operations, and Wallet HR empowers you to do just that. Not only does Wallet HR's Ticketing Management System streamline the process of resolving tickets, but it also offers comprehensive reporting capabilities. These reports provide valuable insights into the resolution status, timeframes, and trends, enabling informed decision-making and process optimization.

  • Reports on Tickets Resolved: This report compiles data on tickets that have been successfully resolved, providing a detailed overview of the types of issues, the departments involved, and the time taken to address them. This insight helps in acknowledging areas of excellence within your team.
  • Reports on Unresolved Tickets: Unresolved tickets can be a source of concern, and Wallet HR's reporting feature highlights these open issues. By tracking unresolved tickets, you can proactively address them and ensure that no critical concerns are left unattended.
  • Reports on Delayed Tickets: Time is often of the essence when it comes to resolving workplace issues. These reports pinpoint tickets that have exceeded the defined Turnaround Time (TAT). Identifying delays in issue resolution is crucial for ensuring that no concern lingers for an extended period.
  • TAT Compliance Reports: These reports provide a comprehensive view of how well your organization adheres to defined TAT for various ticket categories and sub-categories. It allows for performance assessment and the identification of areas that may require process improvements.
  • Trends and Analysis Reports: Understanding the long-term trends in ticket resolution can be instrumental in optimizing HR processes. Wallet HR generates detailed trend reports that help in identifying recurring issues and areas where interventions are needed.

Exploring Other Modules

Wallet HR offers a range of modules beyond its Ticketing Management System. Here's a brief overview of some other crucial modules:

  1. Grievance Management: This module allows employees to submit requests anonymously, ensuring their privacy. The committee can then review and act upon these grievances in a transparent and unbiased manner.
  2. Performance Management: Wallet HR's Performance Management Software is an integral part of the software, offering performance appraisal, goal-setting, and feedback features.
  3. Timesheet Management: This module simplifies the recording of employee work hours, streamlining attendance tracking and payroll processing.
  4. HR Analytics: Wallet HR provides HR analytics tools that enable data-driven decision-making and insights into various HR functions, including performance, attendance, and employee engagement.

In today's fast-paced business world, having a reliable HRMS solution is essential. Wallet HR, being one of the best HR software in India, offers a comprehensive set of tools to streamline your HR processes, including a powerful Ticketing Management System. By leveraging this software, businesses can significantly boost team collaboration, enhance issue resolution, and improve overall workplace efficiency.

Incorporating Wallet HR's Performance Management System in India can lead to comprehensive HR management, ensuring that HR professionals and employees are well-equipped to handle the demands of the modern workplace effectively. With Wallet HR, businesses can manage their HR processes with ease and focus on their core objectives, while HR management becomes a seamless and collaborative effort.

Client Testimonials Across Business Verticals

  • Auto Ancillary Manufacturing

    "We have implemented all the modules of Wallet-HR in our organization. We are very happy to mention that the product works great and the Crystal team implemented the solution at cheetah pace with good understanding. Very commendable job considering the size of our organization. We have integrated attendance devices across our 45 locations to centralised attendance software and integrated to payroll along with other modules. As a result of complete HR automation we were able to save atleast 7% on our turnover year on year. We are extremely delighted to have chosen Crystal HR as our solution provider."

    HR

  • NGO

    "We have 9 companies with almost 4000 employees Over all; managing employee’s records was very difficult. We have chosen wallet-HR after evaluating many products. Now we are using few modules of Wallet-HR, further we are planning to use all modules from this financial year. We are very satisfied with the Wallet-HR software, because of its updated technology, and the time it saves. Wallet-HR gives us accurate results and reports as per our requirements. Good Luck to Crystal team!"

    HR

  • Pharma

    "Wallet HR has been implemented and integrated across all our 9 locations. We have strict FDI guidelines to follow in respect of access control and attendance, which we have tirelessly implemented with the help of Wallet HR suite."

    IT Head

  • Auto Ancillary

    "We have nine factories across different locations in India. Wallet-HR is implemented for managing our entire employee lifecycle. We had huge challenges in managing workforce using attendance devices. Crystal with their proprietary technology was able to provide us a seamless solution. We have been using Wallet HR for 6 years now with excellent backup support from Crystal whenever required."

    HR Head

  • Retail

    "We are amazed by the domain understanding of Crystal and the configuration capabilities of the product. They have been able to provide solution to all our issues without making any customization in the product. It is a great tool that helps to balance the entire process of our organization in an easy manner."

    HR Manager

  • Hospitality

    "Intuitive UI, dynamic functionality and robust technology is what made us choose Wallet HR amongst all other products in the market. Earlier we used to manually amend the attendance data before processing payroll, now everything is automatic, which in multiple ways has reduced the time and effort spent in validating the attendance. That is indeed great."

    IT head

  • Share Registrar

    "We are very impressed by the lightning speed of Wallet-HR’s payroll engine. We have been able to process payroll of around 4000 employees in less than two minutes."

    Functional Manager - HRD

  • Steel Manufacturing

    "Selection of vendor is a tough process in Hyundai. Wallet-HR has been selected by Hyundai software division to implement the solution across all Hyundai subsidiaries. As a first step we have implemented the solution at one of our subsidiaries in Sriperumbudur and we are happy that they have gone live without any fuss. Good job done by Team Crystal."

    HR Manager

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